Voice of Our Clients 2026: Trends and Insights Worldwide
Published on 28/07/2026What our clients are telling us?
Clients still expect relevant, business-oriented learning. But the context has become more demanding: time constraints are stronger, internal learning ecosystems are growing, AI is reshaping expectations, and measurable impact is now essential.
Each year, Cegos speaks with HR and L&H leaders within our clients around the world to better understand their skills development challenges, training practices and expectations from L&D partners.
The 2026 edition is based on more than 900 client interviews and highlights what has changed and what has not.
Key highlights
- Clients continue to expect training that is directly relevant to their business context.
- Time and budget pressure remain the main barriers to learning.
- Trainer credibility and facilitation quality are still major differentiators.
- Customization and cultural fit are now expected, not optional.
- Internal academies and learning ecosystems are becoming more prominent.
- AI is changing expectations, but clients want practical, trusted use cases.
- Measuring impact is becoming essential to justify investment.
Please click on the image below to download the report
Looking Ahead Together
At Cegos, we believe progress is built through dialogue. Listening to our clients helps us shape learning solutions that are relevant, engaging and designed to work in every context.
Thank you to all the professionals who shared their insights with us.
If you would like to explore how Cegos can support your organisation’s learning goals, get in touch with us.
Contact us now.