Voice of our clients 2025: A global perspective on learning & development
Published on : 09/07/2025
What do HR and L&D leaders really want from training?
In 2025, Cegos spoke with over 500 professionals across Asia, Europe, and Latin America. Our goal: understand the challenges they face, the skills they need, and what they expect from an L&D partner.
The result? A global view of learning, with insights tailored to each country and real business needs.
Key Takeaways
- Training must drive real business value from day one, not simply offer content.
- Learning experiences must feel modern, combining blended formats, tech, and human interaction.
- Facilitators are a differentiating factor: experience, credibility, and empathy matter.
- Follow-up and transfer are essential. Training is complete when it changes behaviour.
- Innovation must be purposeful: new tools and methods are welcome, but only if they serve real outcomes.
- Customisation is essential. Offers must adapt to sector, role, and organisational maturity.
- Budget pressure remains, but it often conceals deeper issues such as leadership buy-in and mindset gaps.
- Clients seek long-term, strategic partnerships, not just one-off training vendors.
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Moving Forward Together
At Cegos, we’re proud to learn alongside our clients. Their voice guides us as we design learning experiences that are impactful, inclusive, and global by design, but always local in delivery.
Thank you to all the professionals who shared their insights with us.
Want to know more about how Cegos can help your organisation navigate its learning journey?
Contact us now.