Feedback

Ready-to-use training

Duration

1 Day

Reference

vc007-ext

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For whom ?

Who is this pro training aimed at?

Professionals who need to give regular feedback to colleagues, and wants to do this more effectively.

None

Program

The program of training

Giving and responding to feedback is integral to the smooth functioning of every business, as well as improving motivation and performance. Yet some people find it difficult to offer constructive feedback, especially if it involves criticism or other negative issues.

01. Introduction

02. Understanding Feedback

Defining feedback and its role in the workplace
Benefits of giving and receiving feedback for individuals and organisations

03. The Importance of Feedback

Why feedback is essential for performance improvement
Consequences of not addressing low performance

04. When & How to Give Feedback

Preparing for a feedback conversation
Understanding the AID Model (Action, Impact, Do) and use it to structure feedback effectively

05. Key Feedback Skills

Using powerful and clear language in feedback
Non-verbal communication and body language
Effective questioning techniques to encourage dialogue
Active listening skills for better feedback exchange

06. Handling Emotional Reactions

Understanding typical emotional responses to feedback
Strategies to deal with defensive or emotional reactions
Wrapping up the conversation

07. Hands-on

Exercise: Silent Signals
Exercise: "Dear Future Me" Letter – Reflect and Commit
Role-play: Different Feedback Settings
Exercise: Emotional Response Planning
Exercise: The Feedback Roundtable for Challenging Situations
Exercise: Feedback Culture Hackathon
Action Plan

Objectives

The objectives of the training

Know the importance of great feedback.
Identify the key steps for a feedback discussion.
Deliver performance-related feedback.
Prepare effectively for a feedback conversation.
Develop an individual action plan to enhance your feedback skills.

Strong points

The strengths of the training

This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
It has a strong practical approach, with hands-on exercises to help participants apply the concepts learned.
By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
This live class is eligible for 7 PDUs in Power Skills area, to maintain PMP® or PgMP® certification.

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