Elevating Customer Experience
Available languages
Playlist
play012
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For whom ?
Who is this pro training aimed at?
All customer service professionals and sales representatives seeking to improve their customer relationship skills. Particularly relevant for those handling customer communications, managing client requests, and aiming to enhance the overall customer journey. It targets all individuals looking to provide excellent customer service, manage challenging situations, and foster strong client relationships.
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Program
The program of training
Objectives
The objectives of the training
Master the keys to effective phone communication.
Manage clients' requests efficiently using chat.
Map and enhance the customer journey.
Handle the challenges of customer relations.
Conduct successful telephone follow-ups.
Deliver bad news in a positive way.
Handle angry customers with professionalism.
Manage customer incivility effectively.
Address urgent client requests promptly.
Manage clients' requests efficiently using chat.
Map and enhance the customer journey.
Handle the challenges of customer relations.
Conduct successful telephone follow-ups.
Deliver bad news in a positive way.
Handle angry customers with professionalism.
Manage customer incivility effectively.
Address urgent client requests promptly.
Strong points
The strengths of the training
Each playlist develops a specific skill with engaging, accessible e-Learning content you can complete in about 2 hours. Here's how you'll benefit:
Flexibility and Convenience: Short courses fit seamlessly into busy schedules, allowing you to learn in just a few minutes without needing large time blocks.
Reduced Cognitive Load: Brief courses prevent information overload, making it easier to absorb and process information.
Enhanced Engagement: Short courses maintain interest and attention, with each completion providing a sense of accomplishment that motivates continued learning.
Personalized Learning: Choose the order of modules based on your needs and knowledge gaps, creating a tailored learning experience.
Versatility: Use the playlists for self-study, formal training programs, or blended learning environments, enhancing various forms of instruction.
Flexibility and Convenience: Short courses fit seamlessly into busy schedules, allowing you to learn in just a few minutes without needing large time blocks.
Reduced Cognitive Load: Brief courses prevent information overload, making it easier to absorb and process information.
Enhanced Engagement: Short courses maintain interest and attention, with each completion providing a sense of accomplishment that motivates continued learning.
Personalized Learning: Choose the order of modules based on your needs and knowledge gaps, creating a tailored learning experience.
Versatility: Use the playlists for self-study, formal training programs, or blended learning environments, enhancing various forms of instruction.
Elevating Customer Experience