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The Power of Generative AI in Learning & Development

Cegos Team

Generative AI (GenAI) is transforming Learning & Development in ways that would have seemed extraordinary just a few years ago. Yet we can now apply AI in ways that empower both L&D professionals and learners, allowing them to train and learn more effectively and productively. This, in turn, benefits organisations who can manage skills development systematically and align training closer to their needs.

Cegos Group recently published a comprehensive white paper called Impacts of Generative AI on Learning & Development. The paper explores the transformative potential of GenAI in the field of skills development and training.

Understanding GenAI

The paper begins with a brief history and definition of AI and GenAI. It explains how AI has evolved from systems designed to mimic human intelligence to GenAI’s ability to understand and mimic human creativity. GenAI can generate new materials such as realistic images, stories, music, and even compelling deep-fake videos.

Today, GenAI covers such a wide area of skills and productivity development that even the OECD struggled to come up with a common definition. Nonetheless, the white paper does a good job of explaining exactly what GenAI can do and how it will impact every area of business, with a focus on skills development.

GenAI in skills management from a L&D point of view

The paper discusses how GenAI can be leveraged throughout the skills management process. For example, tools can analyse job descriptions and performance data to identify specific skills needed within an organisation. It can also generate tailored training content and develop predictive models that identify emerging competencies required in the future.

According to the 2023 Cegos international "Transformations, Skills and Learning" barometer, 63% of international HR managers plan to use AI to meet the challenge of personalised training. However, only 11% of them have already used AI, particularly in companies with 500 to 1,999 employees. This picture looks set to change very soon.

Transforming training program design

The paper also highlights how GenAI is reshaping the creative role of Learning & Development professionals. It presents five key opportunities to increase the added value of training solutions, including efficiency in content creation, enhanced personalisation, data-driven insights, scalability of training programs, and innovative learning experiences.

While generic GenAI tools like ChatGPT and Co-pilot are helpful for content design, other tools for designing educational programmes (such as Articulate 360 and Adobe Captivate) include solutions that make it easy to create interactive, mobile-friendly e-learning modules. This boosts creativity, pedagogical design and speed of delivery, all to the benefit of L&D professionals and clients.

Benefits for the Learner

Of course, learners are central to this technical revolution and will benefit hugely from the use of GenAI in the following areas:

  • Improves the personalisation and differentiation of the learning path, with content adapted to the needs, preferences, and level of each individual.
  • Diversifies learning sources and formats so that each individual can choose the content that works best for them.
  • Facilitates access to and the dissemination of information for training anytime, anywhere.
  • Broadens your spectrum to acquire new skills, notably cross-disciplinary skills.
  • Promotes the value of experience and expertise by contributing to the creation and improvement of content.
  • Optimises the retention and transferability of knowledge in your workflow, thanks to micro-learning content that helps people remember, understand and apply concepts.
  • Assists your workflow in real-time by using a chatbot to answer questions or get feedback.

The paper also details the skills that can be enhanced by GenAI as well as the skills people need to use GenAI tools effectively.

The future of Learning & Development

The paper concludes by discussing the major changes for Learning & Development professionals in the era of GenAI. These include improving technology skills, changing roles, increased collaboration, and continuous learning and adaptation.

There is also some discussion on ethical considerations. The paper highlights several risks that we should be aware of as well as guidance on how to use AI tools responsibly.

This white paper serves as a comprehensive guide for understanding the transformative impact of GenAI on training and skills development. It provides critical analysis, practical ideas, and examples to clarify and share how this technology can improve the learning experience and its impact.

Cegos Group invites you to explore this exciting new frontier in Learning & Development.

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Written by

Cegos Team

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