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Feedback

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Ready-to-use training
Duration
1/2 Day
Reference
vc007
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For whom ?

Who is this pro training aimed at?

Professionals who need to give regular feedback to colleagues, and wants to do this more effectively.
None
Program

The program of training

Giving and responding to feedback is integral to the smooth functioning of every business, as well as improving motivation and performance. Yet some people find it difficult to offer constructive feedback, especially if it involves criticism or other negative issues.

01. Introduction

02. Understanding Feedback
  • Defining feedback and its role in the workplace
  • Benefits of giving and receiving feedback for individuals and organisations
03. The Importance of Feedback
  • Why feedback is essential for performance improvement
  • Consequences of not addressing low performance
04. When & How to Give Feedback
  • Preparing for a feedback conversation
  • Understanding the AID Model (Action, Impact, Do) and use it to structure feedback effectively
05. Key Feedback Skills
  • Using powerful and clear language in feedback
  • Non-verbal communication and body language
  • Effective questioning techniques to encourage dialogue
  • Active listening skills for better feedback exchange
06. Handling Emotional Reactions
  • Understanding typical emotional responses to feedback
  • Strategies to deal with defensive or emotional reactions
  • Wrapping up the conversation
07. Hands-on
Objectives

The objectives of the training

  • Know the importance of great feedback.
  • Identify the key steps for a feedback discussion.
  • Deliver performance-related feedback.
  • Prepare effectively for a feedback conversation.
  • Develop an individual action plan to enhance your feedback skills.
Strong points

The strengths of the training

  • This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
  • By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
  • This live class is eligible for 3.5 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
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