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Effective Communication

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Ready-to-use training
Duration
1/2 Day
Reference
vc019
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For whom ?

Who is this pro training aimed at?

Anyone looking to enhance their communication skills both professionally and personally
None
Program

The program of training

The main aim of this session is enable you to use a variety of skills associated with effective communication. It focuses on how you can be perceived by others and how to ensure you establish and maintain a strong relationship. Listening is a key skill in communication and you will reflect on your ability to hear and understand. You will learn an assertive approach to communicating, and how to avoid being passive, aggressive or manipulative. And in a world of competing pressures, you will learn the art of cooperation and mutuality.

1 - Introduction

2 - Knowing Yourself Better in Order to Communicate More Effectively
  • Identify the levels of personal awareness
3 - Communicating Effectively and Openly
  • Explore the 3 levels of communication
  • Recognise the 5 levels of listening
  • Learn what assertiveness is and how to be more assertive
  • Identify ineffective attitudes
  • Communicate truthfully and directly with others
4 - Winning Through Cooperation
  • Understand what co-operation is
  • Explore the principle of reciprocity
  • Identify the causes of conflict and how to avoid it
5 - Hands-on
Objectives

The objectives of the training

  • Gain awareness of communication tendencies to build more effective interactions.
  • Explore active listening, verbal, para-verbal, and non-verbal strategies to enhance clarity and connection.
  • Reflect on your communication behaviours and develop the ability to express yourself confidently and assertively.
  • Analyse sources of conflict and develop cooperative communication strategies to prevent and resolve misunderstandings.
  • Create an action plan to improve assertiveness, cooperation, and overall communication effectiveness.
Strong points

The strengths of the training

  • This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
  • By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
  • This live class is eligible for 3.5 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
Effective Communication