Best Practices on Client Management
Available languages
1/2 Day
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For whom ?
Who is this pro training aimed at?
- KAMs in B2B
- Salespersons engaged in complex sales
- Individuals with functions in sales and/or client management within B2B organisations
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Program
The program of training
Objectives
The objectives of the training
- Be able to promote client retention through lasting relationships, ongoing support, and engagement at key moments in the client lifecycle.
- Understand how to maximise sales by identifying upselling and cross-selling opportunities at critical touchpoints.
- Know the importance of building your credibility and attract new clients through referrals and testimonials from satisfied brand advocates.
Strong points
The strengths of the training
- This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
- By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
- This live class is eligible for 3.5 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
Best Practices on Client Management