Emotional Intelligence

It is often taken for granted that the way we react to situations is established, part of who are and unlikely to change significantly.
In this session we explore the filters used to interpret what we see, hear and feel, and review the competences required for managing ourselves – self-awareness, self-regulation, motivation, empathy and social skills.
Participants have the opportunity to work on these competences and generate ownership and responsibility to be more flexible in their approach.


1 - Introduction

• Presentation of the group and facilitator
• Session and personal goals

2 - The Emotional Component

• Understand the definition of emotional intelligence
• Recognise the difference between emotions and feelings

3 - The Intelligence Component

• Learn about the three key factors of superior performance: technical skills, cognitive abilities, and emotional intelligence (EI) competencies
• Grasp the importance of understanding and experiencing your own emotions
• Develop the ability to share, express, and be receptive to the emotions of others
• Learn how to effectively manage emotions in tense or stressful situations

4 - Practicing Emotional Intelligence

• Understand the role of emotions in the workplace
• Identify the potential consequences of different emotions
• Explore what drives our emotions and the filters that shape them

5 - Your Turn

• Personal Action Plan: Define the aspects you want to enhance and outline the strategies you'll use to achieve these improvements.